AWARD IN DOOR SUPERVISION

The purpose of the Door Supervisor award is to provide awareness of security issues to meet an increasing demand for well trained Door supervisors in the security sector.

Learners should have minimum  language skills equivalent to the following;

• a B2 level qualification on the Home Office’s list of recognised English tests and qualifications
• an ESOL qualification at (Level 1) on the Ofqual register taken in England, Wales or Northern Ireland
• an ESOL qualification at Scottish Credit and Qualifications Framework level 5 awarded by the Scottish Qualifications Authority (SQA) and taken in Scotland
• Functional Skills Level 2 in English
• SQA Core Skills in Communication at Scottish Credit and Qualifications Framework level 5
• Essential Skills Wales Communication Level 2

Learners are required to attend minimum of 6 days interactive sessions:

Learners must complete all four mandatory units totaling 8 credits in order to achieve this qualification.

Total qualification time (TQT):- 61 hours Guided learning hours (GLH): -52

• Know the main characteristics of the private security industry
• Understand legislation as it applies to the individual in carrying out a licensable activity
• Understand the importance of safe working practices to comply with legal requirements
• Understand fire procedures in the workplace
• Understand emergencies and the importance of emergency procedures
• Understand the importance of communication skills and customer care

• Understand the role and objectives of a door supervisor.
• Understand civil and criminal law relevant to a door supervisor
• Understand searching relevant to a door supervisor
• Understand powers of arrest relevant to a door  supervisor
• Understand drug-misuse issues and procedures relevant to the role of a door supervisor
• Understand incident recording and crime scene preservation relevant to the role of a door supervisor
• Understand licensing law and social responsibility relevant to the role of a door supervisor.
• Understand emergency procedures which should be followed by a door supervisor.
• Understand how a door supervisor can help to keep vulnerable people safe.
• Understand queue management and venue capacity responsibilities relevant to a door supervisor

• Understand the principles of conflict management  appropriate to their role and reduce risk in conflict situations
• Understand how to communicate in emotive situations to de-escalate conflict
• Understand how to develop and use problem solving strategies for resolving conflict
• Understand good practice to follow after conflict situations

•      Introduction to Physical Skills
•      Disengagement Techniques
•      Escorting Techniques

A multiple-choice examination is taken at the end of each uni. A pass rate of 70% or more is needed in both units to be successful and to attain the Accredited certificate from the awarding body.

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